Despite everyone's best efforts, there are times when an order cannot be completed due to inaccurate or missing information - often an account number, PIN or address - that can only be provided by your customer. This missing or inaccurate information results in order fallout, delays, cancellations and lost revenue. Customer support reps make multiple attempts to reach customers by phone, but until they do, the order sits in fallout status. And no one - you or your customer - is happy.
Neustar Self Service Portal automates the information gathering process, giving customers a convenient and efficient way to provide the data needed to process their order. The service notifies your customer with an email or text message that their input is needed to complete their order, allowing customers to provide updates when it's convenient for them at any time of the day or night.
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