"communications" Articles

Are Customers Getting Your Calls? Here’s What Businesses Need to Know about Call Blocking

Holly O’Hora
by Holly O’Hora February 5th, 2018
Are Customers Getting Your Calls? Here’s What Businesses Need to Know about Call Blocking

Statistics show that the phone call is still an extremely valuable form of communication between customers and businesses. But robocalls are corrupting that once trusted channel, leaving everyone frustrated. Ensure your calls to your customers get through by taking some important steps. Read Full Article

Top 3 Things You Need to Know About the New FCC Rules for Call Blocking

Holly O’Hora
by Holly O’Hora January 30th, 2018
Top 3 Things You Need to Know About the New FCC Rules for Call Blocking

Listen to a recording of our webinar, “Eradicating Robocalls with Regulations, Standards & Solutions” to learn all about what the FCC rules allowing communications service providers to proactively block suspected illegal calls and how it might impact your business. Read Full Article

Are You Ready For A Re-Evolution Of Communication? It's Time to Add Voice Back into the Conversation

Jonjie Sena
by Jonjie Sena January 18th, 2018
Are You Ready For A Re-Evolution Of Communication? It's Time to Add Voice Back into the Conversation

Despite the push toward ecommerce and a digital shopping experience by consumers, statistics show the phone call remains a valuable part of the customer journey. And that call experience has a major influence on whether a purchase is made and long-term brand loyalty. Read Full Article

Is This the End for Illegal Robocalling? New FCC Rules on Call Blocking

Holly O’Hora
by Holly O’Hora December 7th, 2017
Is This the End for Illegal Robocalling? New FCC Rules on Call Blocking

In an effort to answer the stream of complaints related to unsolicited robocalls, the FCC is allowing service providers to block suspected illegals calls. This should help restore consumer confidence that if they receive a call from an unknown number, it’s for legitimate business reasons. Read Full Article

Automation Remains Under the Spotlight as Carriers Seek to Launch Hybrid Services

Jason Ettinger
by Jason Ettinger December 1st, 2017
Automation Remains Under the Spotlight as Carriers Seek to Launch Hybrid Services

Neustar was in attendance at the annual MEF17 event, and one of the hot topics was how to start seeing the benefits of SD-WAN and how service providers can bridge the gap to achieving dynamic network Lifecycle Service Orchestration by automating service fulfillment. Read Full Article